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Customer Care and Complaints Support

"Acquiring a new customer can cost five to seven times more than retaining an old one."  - Forbes.com (2022)

 

AVLA Business Services offer intensive customer-centric programs designed to:

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  • Increase consumer loyalty 

  • Optimize customer retention

  • Maintain marketability

  • Increase profitability

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Our customer response protocols are customized based on the needs of our clients, and include staff training, complaint management and investigation skills, drafting professional and empathetic responses to complaints, auditing and designing customer service systems and processes; also, ensuring that operational structures and staffing align with corporate priorities.​

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Our services are delivered remotely or onsite and are adapted to the needs of your organisation.

This is a Good Practice Guidance on complaints handling for England and Wales

Continuous Service Improvement

The National Complaints Managers’ Group (NCMG) is a forum representing Adults, Children & Families Social Care Complaints Managers from local authorities in England.

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This document has been developed by complaints managers representing local authorities across England.

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