Customer Care and Complaints Support
"Acquiring a new customer can cost five to seven times more than retaining an old one." - Forbes.com (2022)
AVLA Business Services offer intensive customer-centric programs designed to:
Increase consumer loyalty
Optimize customer retention
Our customer response protocols are customized based on the needs of our clients, and include staff training, complaint management and investigation skills, drafting professional and empathetic responses to complaints, auditing and designing customer service systems and processes; also, ensuring that operational structures and staffing align with corporate priorities.
Our services are delivered remotely or onsite and are adapted to the needs of your organisation.