Good customer service is pivotal to improving business reputation, customer loyalty, enhancing marketability and achieving financial success.

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AVLA Business Services Limited specialise  in supporting organisations to retain existing customers and attract new ones by:

• designing and delivering customer care and complaint training for staff; equipping them with complaint management and investigation skills

• assisting with drafting professional and empathetic responses to complaints

• auditing, reviewing and designing customer service systems and processes; ensuring that the operational structures and staff teams align with corporate priorities

• drafting policy and procedure to comply with legal, regulatory requirements and strategic goals of the organisation

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Our services are delivered remotely or onsite and are adapted to the needs of your organisation.