Customer Care and Complaint Handling

Good customer service is pivotal to improving business reputation, customer loyalty, enhancing marketability and achieving financial success.

AVLA Business Services Limited specialise  in supporting organisations to retain existing customers and attract new ones by:

  • designing and delivering customer care and complaint training for staff; equipping them with complaint management and investigation skills

  • assisting with drafting professional and empathetic responses to complaints

  • auditing, reviewing and designing customer service systems and processes; ensuring that the operational structures and staff teams align with corporate priorities

  • drafting policy and procedure to comply with legal, regulatory requirements and strategic goals of the organisation

Our services are delivered remotely or onsite and are adapted to the needs of your organisation.